Privacy policy

www.shop.ankshaastra.com ("we", "Ankshaastra Occult Experts LLP", "Ankshaastra", hereinafter referred to as "Website") is committed to protecting the privacy of all users, whether registered or not registered, visiting the platform. Please read this Privacy Policy carefully to understand how we collect, use, and protect the information you provide to us.

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy policy for collection, use, storage and transfer of sensitive personal data or information.

User's Consent

This Privacy Policy, which may be updated/amended from time to time, deals with the information collected from its users in the form of personal identification, contact details, birth details and any forecast made using the supplied information and how such information is further used for the purposes of the Website. By accessing the website and using it, you indicate that you understand the terms and expressly consent to the privacy policy of this website. If you do not agree with the terms of this privacy policy, please do not use this website.

Your continued use of this website shall confirm that you have provided your unconditional consent and confirm to the terms of this privacy policy as regards collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy.

This Privacy Policy is to be read along with the respective Terms of Use or other terms and conditions as provided on the Website.

Collection of Personal Information

Creating a user profile with Ankshaastra involves providing specific information. The mandatory details include your phone number for OTP (One-Time Password) verification, which is necessary to ensure the security and validity of the registration process. Additionally, you are required to provide your first name and last name. Your date of birth (DOB) is optional and is not mandatory to provide during the registration process.

Purpose and Use of Data

By collecting this information, Ankshaastra aims to create a personalized user profile that can cater to your specific needs and preferences. However, if you choose not to provide your date of birth, it won't hinder the registration process, and you can still access the services offered by Ankshaastra with your verified phone number.

Data Deletion

Delete Profile: If you wish to delete your entire Ankshaastra profile, including personal information associated with it, you might find an option to "Delete your account". Click on this setting option in the side menu and follow the instructions to complete the account deletion process.

Our Commitment

The Website intends to protect the privacy of all kinds of users visiting the platform irrespective of whether the user is a registered user or merely a visitor. It is recommended that every user understand what types of personally identifiable information is collected. The Website employs the personally identifiable information for certain predictions; however, it is guaranteed that no direct or indirect use of such information which is revealed in the prediction for a member will be done except for the explicit purpose of communicating the horoscope charts and predictions to the member itself. It is further clarified that the Website does not in any manner deal in selling or renting the information supplied to the Website.

The Website does not commit to treat or provide solutions for users with weak mental health, including any user who has thoughts related to committing suicide, self-harm, etc. Such users are advised to stop using the present website with immediate effect, and any continued use of the website by such a person would be considered solely at the user's risk. The Website shall have no liability for any untoward event in such a scenario. The Website declares that the information provided by such a user can be shared, if required, with law enforcement authorities. Such information is not protected from any kind of non-disclosure or confidentiality agreements either with the Website or with any third party involved herein.

The Website does not commit in any manner whatsoever to the accuracy of the predictions made by the astrologers to any user. The Website does not take any guarantee/responsibility/liability regarding the reliability or authenticity of the gems and other related items represented and sold on the website. It is further declared that no warranty on such service is provided by the Website in any manner.

Information Collected

Personal Identifiable Information

The information qualifies as personal in nature when the information collected identifies a specific end user. Such information is collected during the following actions:

  • Creating an account / Registration data: While accessing the Website, the User may be required to create an account. The personal information sought while creating an account shall include, but is not limited to, Full name, Address, Telephone Number, Email address, Date of Birth, Gender, Location, Photograph, and any other items of "sensitive personal data or information" as defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000, and any other detail required during registration.

    It is hereby informed to all Users that the e-mail address or phone number together with a password or OTP is used for the purpose of securing the User's profile and for effective implementation of personalized E-mail and SMS Services provided by the Website. In the event that no registration is made by the User, the Website may not be able to provide any services due to non-availability of the User's personal identifiable information.
  • Booking a paid service: While booking a service through an Order Form, the personal information sought would include, but not be limited to, the information mentioned above, financial information including bank account information, credit card or debit card details or other payment instrument details through a secure third-party gateway, IP (Internet Protocol) Address, and any other information the User may provide during booking. Such information is kept highly confidential.
  • Log Files, IP Address and Cookies: The website collects information stored by your browser on your computer's hard drive, i.e., through cookies. It automatically logs generic information about the user's connection to the Internet (Session Data). The website may store temporary or permanent cookies on the user's computer, which allow the web server to recognize the user's computer each time they return, including the time and date of visit, pages viewed, length of time, and registration/password verification. Such cookies are usually only read by the server that placed them, and users may choose to block these cookies. Please note that if cookies are turned off, certain features of the website may be unavailable. The website uses cookies to personalize the user's experience and to display advertisements according to preferences.

    Some services provided by the Website may direct the User to third-party platforms. Any information provided by the User on such platforms is governed by the privacy policy of those third-party platforms. The Website fully disclaims any liability which may arise from the use/misuse of such information by any third party.

    We also collect details including but not limited to User feedback and comments that may be disclosed on any article, blog, group, or forum accessible to the User. For such information in the public domain, the User is advised to exercise discretion before disclosing it, as this information is susceptible to misuse.
  • Miscellaneous Activities: The Website may collect any other information mandatorily required to be disclosed, and may receive information via email or other methods related to specific services availed or products bought from the Website. Such information may not be made part of the User's profile but shall be used only to address the specific need or concern of the User.

Non-Personal Identifiable Information

The information qualifies as non-personal in nature when it does not identify a specific end user. Such information is collected when the user visits the Website, through cookies, etc., and includes but is not limited to:

  • URL (Uniform Resource Locator) of the previous website visited by the User before visiting this website, or the URL visited after leaving this Website.
  • Internet Service Provider / IP Address / Telecom Service Provider.
  • Type of browser used to access the website.
  • Geographical location.

Such non-personal identifiable information is used by the Website for purposes including but not limited to troubleshooting connection problems, administering the website, analyzing trends, gathering demographic information, tracking frequency and length of visits, pages viewed, compliance with applicable law, and cooperation with law enforcement activities.

This information is used to improve site content and performance, and the website may share this information with third-party service providers and advertisers to measure the overall effectiveness of the website's online advertising and content for other bona fide purposes as required.

The User hereby represents and confirms that the information provided to the Website is authentic, correct, current, and updated. The Website and its entities shall not be responsible for the authenticity of the information the User may provide. The User shall be personally liable and shall indemnify the Website for the breach of any provision.

Security Measures

The security of personal information supplied by the User is very important to the Website. For this purpose, the Website takes various measures including reasonable physical and electronic security steps to guard against unauthorized access to the information. The personal information of a user is collected on a secured server. Payment details are entered on the Payment Gateway's or Bank's page over a secured SSL connection, and data is transferred between the Bank's page and payment gateway in an encrypted manner. However, please note that no data transmission can be guaranteed to be completely secure. Users are advised to take precaution and care regarding the sharing of details submitted on the website, including log-in details generated after registration. The website is not responsible for the security or confidentiality of communications the user may send through the internet using email messages, etc.

Usage of Information

The information collected by the Website may be used for any purpose permissible under applicable law, including but not limited to the following:

  • For providing a personalized browsing experience. While guaranteeing user anonymity, the personal information collected may be used for research purposes, improving marketing and promotional efforts, analyzing usage, improving website content and product offerings, and customizing the Website's layout to suit Users' needs.
  • IP tracking details and cookie data will be used only to facilitate usage of the website and provide a personalized experience. Any sensitive information will not be provided to any third party without the User's consent.
  • All information (and copies thereof) collected by the Website, including without limitation Personal Information, User Data, and other related information, may be retained by the Website for such period as necessary, including for compliance with statutory or legal obligations, tax laws, potential evidentiary purposes, and other reasonable purposes such as administering and managing your access and use of our services, or resolution of any disputes.
  • To ensure a seamless experience, the Website may use data collected through cookies, log files, device identifiers, location data, and clear gifs to: (a) remember information so you don't have to re-enter it on future visits; (b) provide custom, personalized content and advertising; (c) provide and monitor the effectiveness of Services offered; (d) monitor aggregate metrics such as total visitors, traffic, usage, and demographic patterns; (e) diagnose or fix technology problems; and (f) otherwise plan for and enhance the service.
  • The Website uses certain third-party analytics tools to measure traffic and usage trends for the Services. These tools collect non-personal information sent by the User's device, including web pages visited and other information that assists the Website in improving the Services. Such information is collected in the form of anonymized logs, so it cannot reasonably be used to identify any particular individual User.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes, including text messaging originator opt-in data and consent. This information will also not be shared with any third parties.

Confidentiality

The Website takes care of all information provided to it by Users which may be termed confidential. Such confidential information is specifically excluded from the definition of Personal Information and shall not be collected/used. The confidential information of the User shall not be disclosed or shared by the Website, its employees, agents, or any third-party contractors including experts, either orally or in writing, except in the following circumstances:

  • If the Website believes there is a significant, real, or imminent threat or risk to the User's health, safety, or life, or to the health, safety, or life of any other person or the public.
  • If such confidential information must be shared in accordance with the law, including any investigation, court summons, or judicial proceedings.
  • To protect and defend the rights or property of the Website.

Children's Privacy Policy

The Website requires that Users visiting and using the services be above 18 years of age; however, some service information is accessible to those under 18 as well. It is stressed that the website is not designed or intended to be attractive to or used by children under the age of 13, and no personal identifiable information of children below 13 is knowingly collected. If you are under 13 years of age, please do not use any of the services provided by the Website at any time or in any manner. If it comes to the knowledge of a parent that information of a child under 13 has been shared, please contact the Website immediately. We will take appropriate steps and delete the data from our systems.

Safety and Security

Ankshaastra honors users' privacy and employs best practices to secure users' personal details, such as birth details, address, etc., as well as financial details such as credit or debit card transaction information. Ankshaastra uses the best encryption methodologies to ensure secure transactions and encourages clients to use their credit/debit cards on the Ankshaastra store with full confidence. We strive for the safety and security of our users, making their experience with Ankshaastra absolutely safe and secure.

Disclaimer

The Website is not responsible for any communication between the User and a third-party website. The User is advised to read the privacy policy and other policies of any third party on their websites. This website shall not be held liable for such usage made only because a link to a third-party website was provided on a page of this website.

Grievance Officer

Grievance Officer Name: Himanshu Agarwal
Email: enquiries@ankshaastra.com

The above Officer is appointed in accordance with the Information Technology Act, 2000 and rules made thereunder. The Officer can be contacted if any discrepancies are found on the website, or if there is any breach of the Terms of Use, Privacy Policy, or other policies, or any other complaints or concerns.